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APPG appoints Mariann Ruhno as Chief Education Officer
Mariann Ruhno will help guide future APPG courses, certifications, and educational resources designed for working Accounts Payable professionals. Read the announcement →
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Showing posts with label Career Desk. Show all posts
Showing posts with label Career Desk. Show all posts

Sunday, July 5, 2026

APPG Appoints Mariann Ruhno as Chief Education Officer

APPG Leadership Announcement

APPG Appoints Mariann Ruhno as Chief Education Officer

The Accounts Payable Professionals Group is proud to announce that Mariann Ruhno has been appointed Chief Education Officer, effective June 29, 2026.

APPG announces the appointment of Mariann Ruhno as Chief Education Officer

Mariann is already a valued member of APPG. Over the past year, she has served on our Board of Advisers, bringing her experience as an award-winning educator and her passion for learning, mentorship, and professional development to our growing community.

In this expanded leadership role, Mariann will help guide the development of formalized courses, professional certifications, and educational resources created specifically for accounts payable professionals at every stage of their careers.

Building a Stronger Learning Path for AP Professionals

Accounts payable is changing quickly. AP professionals are being asked to understand automation, internal controls, vendor management, fraud prevention, compliance, reporting, communication, and leadership.

At the same time, many AP professionals are looking for clearer career paths, better training, and more practical resources created by people who understand the work.

Mariann’s background in education makes her especially well suited for this role. Her focus will be on helping APPG turn practical AP knowledge into learning experiences that are useful, understandable, and connected to the real challenges AP professionals face every day.

What Comes Next

As Chief Education Officer, Mariann will help APPG build toward a stronger educational foundation for the profession. This includes future courses, certification pathways, member learning resources, and professional development programs designed to support both new and experienced AP professionals.

Please join us in congratulating Mariann on this well-deserved next chapter.

We are excited for the impact she will have on APPG, our members, and the accounts payable profession.

Editorial Note: The article formatting was updated on July 10, 2026.

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Wednesday, June 17, 2026

Stewardship Foundation of Accounts Payable

Stewardship in Accounts Payable illustration showing invoices, a compass, and principles such as accuracy, integrity, accountability, diligence, and transparency

Stewardship: The Real Foundation of Accounts Payable

Long before accounting standards, ERP systems, and internal controls, societies relied on trusted individuals to collect, record, and safeguard financial resources. Tax collection in the Roman world required accountability, recordkeeping, and the management of financial obligations.

One such figure was Saint Matthew, who worked within the Roman taxation system before becoming one of the twelve apostles. Today he is remembered as the patron saint of accountants, bookkeepers, and financial record keepers. His role required documentation, judgment, and accountability. The core responsibility was stewardship.

Stewardship predates accounting standards, regulatory bodies, and enterprise systems. It is the disciplined management of resources that do not belong to you. Accounts payable operates under the same principle.

I have spent over 20 years in AP across insurance, tax, finance, media, and energy. Stewardship is the foundation that holds everything together. Here is what it looks like in practice.

What Stewardship Really Means in AP

When you work in Accounts Payable, you manage money, vendor relationships, and financial records on behalf of the company, its employees, its owners, and sometimes its customers.

A steward takes ownership. You treat every invoice as if your own money were on the line. You ask the hard questions. You make sure the right person approves it. You watch for anything that does not look right.

This is a big responsibility. A single mistake or a fraud that slips through can delay payroll, leave vendors unpaid, or hurt cash flow. I have watched small problems snowball into big ones when someone treated AP like a routine task instead of a sacred trust.

Stewardship shows up in daily habits:

  • Keep your vendor master file clean and accurate.
  • Insist on proper supporting documents before payment.
  • Separate duties so one person cannot both approve and pay.
  • Question anything unusual, even if it comes from someone important.

When AP works this way, people start to see the department differently. Instead of being viewed only as the bill payers, AP becomes one of the guardians of the company’s financial health.

Why It Matters More Than Ever

Fast payments and automated systems create pressure to move quicker. That speed helps when done right, but it also opens doors for mistakes and fraud. A steward slows down just enough to do things correctly.

Every invoice approval is a decision that affects cash flow, profitability, and sometimes jobs. Strong AP teams understand this. They run tight processes, train people on why controls matter, and celebrate catches before they cost money.

Actionable Steps to Build a Stewardship Mindset

  1. Start each day with a quick review of what is coming due. Know where the money is going.
  2. Document everything so the next person can follow the trail.
  3. Ask questions when something feels off. Better to look foolish for a minute than pay a bad invoice.
  4. Train your team that accuracy beats speed every time.
  5. Celebrate the wins when someone catches a duplicate or stops a risky payment.

Core Principles That Guide Strong Stewardship

  • Accuracy first. Every entry feeds reports, taxes, and decisions.
  • Transparency. Make records easy to follow.
  • Accountability. Own your part and hold others to the same standard.
  • Diligence. Check details even on busy days.
  • Integrity. Do the right thing even when no one is watching.

Apply these principles consistently and AP builds trust with leadership, vendors, and other departments.

Avoid These Common Pitfalls

  • Rushing approvals just to clear the queue.
  • Weak vendor master file controls.
  • Over-reliance on automation without human judgment.
  • Poor separation of duties.
  • Ignoring small red flags.

Fix them with simple checklists and regular reviews. I have seen teams cut errors in half with one extra verification step on high-risk items.

Practical Tools and Practices

You do not need fancy software to begin. Focus on solid basics:

  • Use positive pay or bank validation services.
  • Run regular vendor statement reconciliations.
  • Set up approval workflows with clear dollar thresholds.
  • Maintain a living procedures manual everyone can access.
  • Schedule monthly close reviews focused on exceptions.

Using simple tools consistently frees you to focus on the issues that require judgment.

Leading with Stewardship

Stewardship begins with the example you set. Share successes in meetings. Build the concept into job descriptions and performance reviews. Cross-train team members, collaborate across departments, and revisit processes as the business evolves.

Teams that embrace this mindset become more confident and effective. They catch problems early and bring forward better ideas.

This is the opening section from Book One of The AP Bible. Stewardship is the foundation everything else builds on.

Technology will continue to evolve. Processes will change. Automation will accelerate. Yet the most important control in any Accounts Payable department remains the same: people who understand they are entrusted with resources that belong to others.

Stewardship is where great AP begins.

If you are leading an AP team or working in the trenches, start here. What are your biggest stewardship challenges right now? Drop a comment below. I read them and we can tackle them together.

Stay tuned for more excerpts as the book comes together.

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Thursday, May 21, 2026

Accounts Payable Office Health Risks

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Workplace Health and Accounts Payable

Accounts Payable and the Modern Office: The Health Risks Nobody Talks About

By Robert Ruhno, Executive Director, Accounts Payable Professionals Group

Modern Accounts Payable office scene showing a standing desk, expense reports, nitrile gloves, coffee cup, and article title about workplace health risks.

Most Accounts Payable professionals spend their careers focused on financial controls, fraud prevention, reconciliations, audit trails, and operational discipline. We are trained to identify risks before they become expensive problems.

Far fewer people stop to consider the long-term health risks built into the modern office itself.

Many AP professionals spend decades sitting under artificial lighting, processing paper, handling receipts, eating at their desks, and working through close cycles with very little movement. Over time, those patterns begin to add up.

The modern office has changed dramatically over the last 30 years. We now live in a world filled with plastics, thermal papers, sedentary workflows, remote work isolation, convenience packaging, and repetitive computer-based tasks. Researchers and health professionals have started asking whether these patterns may contribute to long-term health concerns, especially when repeated daily over the course of a 20- or 30-year career.

Many of these risks may be reduced through awareness and better workplace habits.

The Sedentary Nature of AP Work

Invoice processing, ERP navigation, reconciliations, approval routing, reporting, three-way matching, and month-end close activities often require AP professionals to remain seated for long periods of time.

Hybrid and remote work may intensify this. Many people no longer walk to meetings, commute through office buildings, or naturally move throughout the day the way they once did.

Research continues to associate prolonged sedentary behavior with increased risks involving circulation, cardiovascular health, metabolic issues, fatigue, posture problems, and other health concerns. Some researchers now describe prolonged sitting as an independent health risk, even among individuals who otherwise exercise regularly.

A standing desk is not the same thing as walking, stretching, or moving naturally throughout the day. Still, alternating between sitting and standing may be considerably better than remaining seated continuously during long close cycles or reconciliation sessions.

The goal is not to stand all day. The real objective may be reducing long uninterrupted periods in the same posture.

Practical Ideas for AP Professionals

  • Alternate between sitting and standing throughout the day.
  • Take short walking breaks during approval delays or long processing sessions.
  • Pace during phone calls or Teams meetings.
  • Use smartwatch or calendar reminders for movement.
  • Consider under-desk pedals or treadmill workstations.
  • Build short reset walks into month-end close routines.

Thermal Paper Receipts and BPA Exposure

This is one area where AP professionals may face exposures that many office workers rarely think about.

Receipts, expense reports, mailed invoices, retail transaction records, and thermal paper documents are common throughout finance and accounting environments. Studies have examined BPA and BPS chemicals used in some thermal papers, with researchers noting that these compounds may transfer through skin contact during handling.

My personal recommendation: If I were regularly handling large volumes of thermal receipts or mailed documents every day, I would absolutely use proper nitrile gloves during batch processing tasks. The research surrounding thermal paper exposure is serious enough that I believe the precaution is justified, particularly over a long career in accounting or finance.

Research involving receipt handling has shown that nitrile gloves may significantly reduce BPA exposure during prolonged contact with thermal paper.

This becomes even more relevant in AP environments where professionals may process:

  • Mailed receipts.
  • Expense reports.
  • Shipping documents.
  • Point-of-sale records.
  • Stacks of invoices during close periods.

Researchers have also noted that lotions, oils, or hand sanitizers may increase skin absorption during receipt handling.

Practical Ideas for AP Professionals

  • Keep disposable nitrile gloves available for heavy receipt-handling tasks.
  • Prioritize digital receipts and paperless workflows when practical.
  • Wash hands thoroughly after handling thermal paper.
  • Avoid applying sanitizer or lotion immediately before processing receipts.
  • Reduce unnecessary physical document handling where possible.

Office Kitchens, Plastics, and Convenience Culture

Close week culture often creates unhealthy office habits.

Many AP professionals know the routine:

  • Rushed lunches.
  • Reheated coffee.
  • Eating at the desk.
  • Microwaving food in plastic containers.
  • Relying heavily on convenience foods during deadlines.

Researchers continue studying endocrine-disrupting chemicals such as BPA, BPS, phthalates, and PFAS compounds found in plastics, food packaging materials, thermal papers, and non-stick coatings.

The issue is less about one plastic container or one receipt. The larger concern may involve cumulative exposure from many small daily sources repeated over decades:

  • Food packaging.
  • Water bottles.
  • Canned linings.
  • Thermal paper.
  • Office kitchen containers.
  • Sedentary work environments.

When practical, I prefer glass or stainless steel for food and beverage storage.

I have also worked in offices that intentionally used glass water cooler bottles instead of plastic ones. They were heavier, more expensive, and less convenient to handle, but the reasoning was straightforward: glass does not rely on bisphenol-based plastics or plasticizers used in many synthetic materials.

To be fair, even many glass cooler systems still use plastic caps or components similar to standard office water systems. Modern life makes avoiding plastics entirely difficult. The more realistic goal may be reducing unnecessary exposure where practical.

Practical Ideas for AP Professionals

  • Use glass or stainless steel containers for reheating food.
  • Avoid microwaving heavily worn plastic containers.
  • Consider stainless steel or ceramic mugs for hot beverages.
  • Stay hydrated during long close cycles.
  • Reduce reliance on highly processed convenience foods during busy periods.
  • Use fresh air and short outdoor breaks whenever possible.

The Remote Work Paradox

Remote work has brought major benefits to many AP professionals, including flexibility, reduced commuting stress, and better work-life balance.

At the same time, remote work may unintentionally increase sedentary behavior even further.

Many remote workers now spend entire days:

  • Sitting at the same workstation.
  • Eating lunch at the desk.
  • Attending back-to-back virtual meetings.
  • Moving only short distances throughout the day.

Those small movements that once existed naturally in office environments often disappear completely at home.

Practical Ideas for Remote AP Teams

  • Create a dedicated workspace separate from eating or sleeping areas.
  • Schedule intentional movement breaks throughout the day.
  • Take short walks before or after work to simulate a commute.
  • Maximize natural lighting when possible.
  • Use ergonomic seating and monitor positioning.
  • Stand during lower-intensity meetings or document review sessions.

A Professional Sustainability Mindset

Accounts Payable professionals are trained to think in terms of long-term controls, risk mitigation, operational consistency, and sustainability.

That mindset may also apply to workplace health.

The goal is not perfection, fear, or eliminating every possible exposure from modern life. That would be nearly impossible.

The more realistic objective may be reducing avoidable risks where practical:

  • Moving more frequently.
  • Reducing prolonged sitting.
  • Minimizing unnecessary receipt handling.
  • Improving food storage habits.
  • Creating healthier daily work routines.

Small improvements repeated consistently over decades may matter far more than most people realize.

Quick-Start Checklist for AP Professionals

  • Alternate between sitting and standing throughout the workday.
  • Take movement breaks during long processing sessions.
  • Use nitrile gloves for heavy receipt-handling tasks.
  • Wash hands after handling thermal paper.
  • Use glass or stainless steel containers when practical.
  • Reduce unnecessary plastic food heating.
  • Build movement into month-end close routines.
  • Optimize remote work ergonomics and lighting.
  • Prioritize digital workflows whenever possible.

Accounts Payable professionals spend their careers protecting organizations from operational and financial risk.

It may be time for the profession to think more seriously about protecting its people as well.

Note: This article discusses general workplace wellness concepts and emerging research surrounding sedentary behavior and environmental exposures. Readers should consult qualified healthcare professionals regarding individual medical concerns or occupational health decisions.

Selected Sources and Further Reading

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Thursday, February 12, 2026

Future of AP - student interview


Controls & Risk | Automation Watch

What a Freshman Business Student Asked Me About AI in Accounts Payable

Recently, I had a Zoom call with a freshman business student from UNC Chapel Hill. He is studying business and data science and is working on a project about how AI is changing different industries.

One of the industries he wanted to understand better was accounting, especially Accounts Payable (AP). His questions were thoughtful and honest. They are also the same questions many professionals are quietly asking right now.

Quick note: I am keeping the student anonymous, but I am sharing the ideas because they reflect what many AP teams are seeing in the real world.

Discussion about the future of Accounts Payable and AI inspired by a freshman business student interview

Where Is AI Being Used in Accounts Payable?

  • Detecting duplicate payments
  • Finding unusual patterns that may signal fraud
  • Reviewing large volumes of invoice data
  • Automatically responding to vendor emails about payment status

Fraud detection is one of AI’s strongest areas. AI can scan thousands of transactions and spot patterns that humans might miss.

What Are the Biggest Pain Points?

Manufacturing invoices can contain hundreds of line items. Even small mismatches can create delays. Partial payments can also create reconciliation problems and confusion.

Large organizations struggle with complex approval chains. When employees move or leave, approval paths break.

How Much Does AI Improve Productivity?

Early AI implementations often showed gains around 30 to 33 percent.

More recent 2026 data suggests that well-integrated AI systems are seeing productivity improvements closer to 60 percent on average.

If a 10-person team becomes 60 percent more productive, the same workload might be handled by closer to six people instead of ten. That changes how departments are structured.

This does not mean AP disappears. It means routine tasks shrink while oversight, analysis, and internal controls become more important.

What About Job Security?

Entry-level invoice keying roles are the most vulnerable. However, fraud review, exception handling, vendor management, and compliance oversight still require human judgment.

Segregation of duties rules also require multiple people in the process, which supports continued human involvement.

What Happens Over the Next 3 to 5 Years?

Automation will continue expanding into end-to-end workflows. AI will help manage routing, exceptions, and routine communication.

At the same time, fraud tactics will evolve. Strong controls and smart review processes will remain critical.


Join the Discussion

Are you seeing real productivity gains from AI in your AP department? Share your experience in the APPG community.


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Monday, December 15, 2025

Stress, Go Away. TOP 5 products to combat it

Stress, go away. Top 5 products to combat it

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Stress, go away. Top 5 products to combat it

Work can take a real toll on a person’s well being. Stress is often the first sign that things are out of balance, both at work and in everyday life. So how do we calm the mind, relax the body, and bring things back to center?

Here are my top 5 products to help melt stress away.

Quick list: Eye mask | Headphones | Diffuser | Shower steamers | Tea


1. USB-Powered Heated Eye Mask with Massage

Eye strain and tension headaches are two of the most common signs of stress. One simple solution is a heated steam eye mask. The gentle warmth helps relax tight muscles around the eyes and temples, creating the perfect moment of decompression.

Check price on Walmart


2. Noise canceling headphones

A noisy office, honking traffic, or loud household can make it hard to relax. Noise canceling headphones lower the background chaos and create a personal bubble of quiet or music. They are one of the best investments for peace of mind. My personal favorite brand is Bose.

Check price on Walmart


3. Aromatherapy diffusers

There is nothing better than walking into a room that feels peaceful the moment you enter it. A diffuser with essential oils can transform your space with calming scents like lavender, eucalyptus, or chamomile. It is a simple way to create an atmosphere that supports relaxation.

Check price on Walmart


4. Shower steamers

A warm shower already feels relaxing. When you add shower steamers infused with essential oils, it becomes a full stress relieving ritual. These dissolve in the steam and fill your shower with soothing aromas. They are especially great before bed to wash the day away.

Check price on Walmart


5. Tea

A cup of tea can work wonders for the mind and body. Herbal teas like chamomile, lemon balm, lavender, and peppermint contain natural compounds that support relaxation. Tea has been used for centuries because it works. Take a break from coffee and make space for something calming.

Check price on Walmart


However you choose to unwind, remember that stress relief is not a luxury, it is a form of self care that helps you show up better at work and at home.

Thursday, December 4, 2025

4-Day Workweek

AP teams live on service levels, vendor response, and month-end deadlines. Can a 4-day workweek fit that reality?

Could Accounts Payable Teams Make a 4-Day Workweek Work?

Accounts Payable team discussing workflow changes for a four day workweek

1) Why AP leaders are looking at a 4-day week

Across multiple pilots, companies reported improved well-being, lower burnout, and stable or better revenue after switching to a 4-day model. In the UK's coordinated pilot, ninety two percent of participating companies kept the policy, with stress and burnout falling, and revenue holding or improving.

2) Where AP is different, risk and control

AP is a service hub, not a back-office island. Vendor inquiries, urgent payment runs, check and ACH cycles, fraud controls, and approval routing all require predictable availability. Any redesign must preserve SLAs, segregation of duties, and audit trails, while keeping reconciliation and close timelines intact. Guidance from HR and operations groups highlights policy clarity and coverage rules as success factors, which is highly relevant to AP.

3) Coverage models that can work

  • Staggered teams (Team A Mon to Thu, Team B Tue to Fri), creates five day vendor coverage with individual four day weeks.
  • Core day model (all hands Tue to Thu, rotating Mon or Fri), preserves collaboration while maintaining external support.
  • Compressed hours (four 10 hour days), useful for AP groups with daily processing cycles that cannot shrink.
  • Follow the sun coverage for global AP teams, pairing regions to reduce overtime at month end.

4) Month-end close, practical playbook

Goal: maintain DPO targets, aging discipline, and close calendar while protecting staff well-being and focus time.
  1. Front-load approvals during core days, auto-remind approvers, enable mobile approvals for executives.
  2. Green lane processing for critical vendors and statutory payments, publish cutoff dates a week in advance.
  3. Split responsibilities by role, with clear ownership for accrual prep versus journal posting.
  4. Daily 15 minute huddles during the close window to surface blockers quickly.
  5. Exception dashboards to track duplicates, holds, missing POs, and SLA risks.

5) Automation that closes the gap

Shorter workweeks work best when routine tasks are automated. Key enablers include invoice digitization, automated three way match, vendor self service portals, automatic reminder workflows for approvers, and exception routing rules. HR and operations sources emphasize that policy clarity and process design must come before structural schedule changes, which aligns closely with AP workflow design.

6) What the pilots and studies say

  • UK 4-Day Week pilot, sixty one companies, most kept the policy, stress and burnout down, revenue stable or improved.
  • Iceland national trials, productivity held or improved, service levels stable, well-being significantly improved.
  • Microsoft Japan experiment, productivity up roughly forty percent, electricity and printing costs down.
  • Implementation cautions, coverage rules, eligibility standards, overtime controls, and performance baselines must be set before launch.

7) Open questions for the AP community

  • How would vendor response time SLAs be maintained on shortened staffing days?
  • Which close tasks would you shift earlier, and what would you automate first?
  • Would you publish a vendor-facing service calendar?
  • Which metrics would you report to leadership if you ran a pilot?


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References and further reading
  1. UK four day week pilot results, continuation rates, stress and burnout reductions, revenue impact.
  2. University of Cambridge summary of UK findings, sick day and retention improvements.
  3. Iceland shorter workweek trials, productivity and service maintained or improved.
  4. Microsoft Japan experiment, reported productivity and cost effects.
  5. SHRM guidance on implementing four day policies and what employers should know.
  6. apa.org | The rise of the 4-day workweek
  7. opm.gov | Alternative Work Schedules

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Tuesday, November 11, 2025

What do you do?

Accounts Payable professional street interview
Designed by Freepik

“What Do You Do?” (A Moment That Speaks Volumes About Accounts Payable)

Inspired by an Instagram street interview

Sometimes, a quick question on the street captures more truth than a thousand surveys. In one Instagram clip, a passerby was asked, “What do you do?” Her answer, and what followed, says a lot about the quiet strength of Accounts Payable professionals.

Q: What do you do?

A: Accounts Payable.

Q: How long you been doing that?

A: 20 years plus.

Q: What do you like most about it?

A: It suits my lifestyle. I can pick up my kids by 6. It fits my life.

That brief exchange, originally shared on social media, has been making its way through professional circles because it captures something many of us feel but rarely say out loud. Accounts Payable may not always be flashy, but it provides something priceless: balance, purpose, and stability.

Why it resonates

  • Consistency and reliability are qualities that make AP professionals the backbone of finance teams.
  • Work-life balance is a value that grows more important with every passing year.
  • Quiet mastery shows the kind of excellence that does not need to shout.
“It suits my lifestyle.” For many in Accounts Payable, that is the true definition of success.

Join the Accounts Payable Professionals Group on LinkedIn (connect with 65k+ peers and share your own story).

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Tuesday, November 4, 2025

Rethinking How AP Teams Divide Work

From Paper Stacks to Digital Roles: Rethinking How AP Teams Divide Work

Many Accounts Payable (AP) teams face a big challenge when they move to a new ERP system. It is not just a change in software; it is a change in how the whole department works.

In the past, invoices were often divided by alphabetical order. One person handled vendors A to F, another handled G to L, and so on. This made sense when everything was on paper and stored in file cabinets. But in today’s digital world, that method can slow your team down and create uneven workloads.

Do Not Use New Tools for Old Habits

Using an ERP but keeping the same A to Z system is like putting a new engine in an old car but never leaving the driveway. You have more power, but you are not using it to go anywhere new.

Modern AP teams work better when tasks are divided by function, not by vendor. This means each person focuses on one part of the process and becomes an expert in it.

Common Roles in a Modern AP Team

  • PO Processors: Handle purchase order (PO) invoices and make sure the PO, goods receipt, and invoice match.
  • Non-PO Processors: Take care of invoices without POs and make sure they are coded and approved correctly.
  • Exceptions Specialists: Fix problems such as missing information, duplicates, or vendor errors.
  • Vendor Master Data: Manage vendor setup, updates, and compliance checks.

What AP Practitioners Are Doing

Highlights from a recent thread in our APPG community:

  • Lead as traffic controller: the team lead releases payments, triages the shared inbox, answers vendor questions, and coaches the team. Non-PO entry is being transitioned to another processor to reduce bottlenecks.
  • Role specialization in practice: a dedicated person owns T&E and corporate cards. Another analyst specializes in freight and duties, runs the first pass from the capture tool, sends remittances when needed, and handles selected BS and vendor reconciliations.
  • Inbox owner enters the invoice: some teams keep consistency by having the person who manages the inbox also enter the document, which vendors appreciate because responses stay consistent.
  • Healthcare model that works: one group reports success with a mailbox manager plus two AP teams, with clear SLAs and escalation paths.
  • Automation first: members recommend automating intake, data capture, and routing with AP automation platforms to reduce manual triage and speed approvals.

Practical tweaks you can try this month

  1. Move from “sort then assign” to “assign at intake”. Let the lead focus on exceptions and payment release instead of living in the inbox.
  2. Create explicit queues: PO, Non-PO, Exceptions, T&E and Cards, Freight and Duties, Vendor Master.
  3. Use inbox rules: subjects containing “PO” to PO queue, known carrier domains to Freight and Duties, anything missing required fields to Exceptions.
  4. Publish SLAs: inbox to queue within 2 hours, exception responses within 1 business day, vendor recon cadence weekly.
  5. Add a simple RACI. Make ownership visible so approvals and escalations are quick.
Activity PO Non-PO Exceptions T&E and Cards Freight and Duties Lead
Intake and entry R R R C C A
Vendor questions C C R I I A
Remittances I I C I R A
Reconciliations I I C R R A
Payment release I I C I I A

Key: R = Responsible, A = Accountable, C = Consulted, I = Informed

The Mailbox Problem

One of the biggest slowdowns in AP is having a person manage the shared mailbox, sorting emails, opening invoices, and sending them to the right person. That job used to make sense when invoices came in by mail or fax, but today it is something technology can do faster and better.

An AP automation or Intelligent Data Capture (IDC) system can take over this job. Here is how it works:

  1. Collects: The system watches the AP mailbox and grabs all incoming invoices.
  2. Reads: It uses OCR and AI to read vendor names, invoice numbers, dates, and amounts.
  3. Routes: Based on the data, it sends each invoice to the right queue automatically.
  • If there is a PO number → it goes to the PO Processor.
  • If there is no PO → it goes to the Non-PO Processor.
  • If data is missing → it goes to the Exceptions Specialist.

This way, the “mailbox manager” job disappears. Only the invoices the system cannot read or sort go to a person. That means your team can focus on the work that really needs human thinking and decision-making.

The Takeaway

Moving to a new ERP is not only about switching software. It is about rebuilding how your AP team works. When you stop dividing work by vendor and start dividing it by function, you reduce stress, fix bottlenecks, and make your team more efficient.

Let automation handle the busywork so your people can focus on what they do best: solving problems and keeping your company’s payments on track.

Want tailored guidance on AP automation and vendor spotlights? Book a 15 minute chat


Headshot of Robert Ruhno, Executive Director of APPG
Robert Ruhno
Executive Director
APPG
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